WFM End User Courses for Workforce Management 6.2.3

 

TechNet Training for Windows Mobile PDA users:

 Lesson Title

Instruction (minutes)

 TechNet Introduction 

 Teach Me (5) 

 

 TechNet Overview

 Teach Me (5)

 Test Me (5)

 Access and Log Off TechNet

 Teach Me (5)

 Test Me (5)

 Telephone Directory

 Teach Me (5)

 Test Me (3)

 View Technician Inventory

 Teach Me (5)

 Test Me (3)

 Change a Technician's Password

 Teach Me (5)

 Test Me (3)

 Change Technician Status

 Teach Me (5)

 Test Me (3)

 Acknowledge Jobs

 Teach Me (3)

 Test Me (3)

 View an EOD Summary

 Teach Me (5)

 Test Me (3)

 Get Directions

 Teach Me (5)

 Test Me (3)

 Service Audit

 Teach Me (5)

 Test Me (5)

 Messages

 Teach Me (5)

 Test Me (5)

 Complete a New Connect Job

 Teach Me (10)

 Test Me (7)

 Complete a Trouble Call Job

 Teach Me (10)

 Test Me (5)

 Next Job ETA

 Teach Me (5)

 Test Me (5)

 Tech Time Off Request

 Teach Me (5)

 Test Me (5)

 

 

 

Training for Dispatch Users:

 Course/Lesson Title

Instruction (minutes)

WFM End User - Log on to Workforce Management and Identify Key Features Course   

 Identify Workforce Management and Workforce Express Functionality

 Teach Me (10)

 Test Me (5)

 Log On to Workforce Management 

 Teach Me (5)

 Test Me (5)

 View Routing and Dispatch Information 

 Teach Me (10)

 Test Me (5)

 Identify Dispatcher Dashboard Functionality 

 Teach Me (10)

 Test Me (5)

 Recognize Key Functionality on the Routing & Dispatch Window 

 Teach Me (10)

 Test Me (5)

WFM End User - Manually Route and Unassign Jobs Course

 Route a Job to a Technician

 Teach Me (10)

 Test Me (5)

 Reassign a Job

 Teach Me (10)

 Test Me (5)

 Match a Technician to the Best Jobs

 Teach Me (10)

 Test Me (5)

WFM End User - View and Add Comments Course

 View Job Comments

 Teach Me (10)

 Test Me (5)

 Add a Dispatch Comment

 Teach Me (10)

 Test Me (5)

 Send Comments from the Routing & Dispatch Window

 Teach Me (10)

 Test Me (5)

WFM End User - Complete a Connect Job Course

 View Customer and House Information

 Teach Me (10)

 Test Me (5)

 Add a Placeholder and Change the Dispatch Status to Complete

 Teach Me (10)

 Test Me (5)

WFM End User - Complete an Upgrade Job Course

 Add a Product

 Teach Me (10)

 Test Me (5)

 Add Equipment and Change the Dispatcher Status to Complete

 Teach Me (10)

 Test Me (5)

WFM End User - Complete a Disconnect Job and Remove Equipment Course

 Complete a Disconnect Job and Remove Equipment

 Teach Me (10)

 Test Me (5)

WFM End User - Complete a Trouble Call Job Course

 Complete a Trouble Call Job

 Teach Me (10)

 Test Me (5)

WFM End User - View, Send, and Reply to Messages Course

 View a Message

 Teach Me (10)

 Test Me (5)

 Send a Message

 Teach Me (10)

 Test Me (5)

 Reply to a Message

 Teach Me (10)

 Test Me (5)

 Task Message to Dispatcher

 Teach Me (10)

 Test Me (5)

WFM End User - Manage Messages Course

 Delete a Message

 Teach Me (5)

 Test Me (5)

 Configure Message Filters

 Teach Me (5)

 Test Me (5)

WFM End User - View and Modify a Job on the Map Course

 Locate a Job on a Map

 Teach Me (5)

 Test Me (5)

 Assign a Job on a Map

 Teach Me (5)

 Test Me (5)

 Reassign a Job on a Map

 Teach Me (5)

 Test Me (5)

 Retrieving Driving Directions

 Teach Me (10)

 Test Me (5)

 GPS Maps

 Teach Me (10)

  Test Me (5)